In this episode of Dentistry Inspired, Dr. Sean Robertson shares powerful insights from an unexpected source: a Marriott resort in Scottsdale, Arizona.

Struggling with staff retention in your dental practice? After encountering the same exceptional staff members a year apart including employees who’ve been with the company for 20, 22, and even 31 years Sean investigates what makes Marriott’s retention so remarkable.

Discover how Mr. Marriott personally connects with employees, why benefits and work-life balance matter more than you think, and how emotional intelligence separates great leaders from good ones. Sean explores practical lessons dental practice owners can apply, from understanding what truly drives your team to systematizing operations so you can humanize exceptional moments.

Whether you’re navigating Canada’s challenging staffing climate or simply want to build a more loyal, engaged team, this episode offers actionable insights on leadership, communication, and creating a workplace culture where people choose to stay.